How does Testing verify that a product is “Trustworthy”? Is it a fuzzy definition? Is it based on user-perception, marketing, or are there tangible ways we can validate and verify that product is trustworthy ?
Trust means more than secure. A web site or client application could be 100% secure and hacker-proof, yet not trusted by the user. An example might be a bill pay site that does not save your bank account number from session to session. As a user, would you trust that site with your business? Chances are that you wouldn’t, because you would not trust them to pay your bills if they can’t remember your bank account.
Think about the areas and the tools required for building this trust. I am open for discussions